Account Management Help

Click here to download our Residential Service Application. You can email your completed application to cltel@cltel.com, mail it to CLtel, PO Box 66, Clear Lake, IA 50428, or drop it off at our office.
Click here to sign up for service online.

We take very seriously our responsibility to safeguard your privacy and keep your trust, in order to access your account information, you must:

• Verify your account name or number and your address
• (By phone) Provide correct answers to your CLtel account security questions or CLtel PIN OR answer a phone call from CLtel Customer Service via the phone number on your account
• (In person) Provide a photo ID

Alternatively, you can access your account information 24/7 by creating an eBill account. See eBill section below for details.

 

Please be aware that your first month’s bill may be significantly higher than your normal bill. We bill in advance, so depending on when your service is installed, your first bill may include nearly two months of payment obligation plus an installation charge. Please note that bills are due on the 15th of each month.

Simplify your life and cut down on check writing by enrolling in Auto Pay. There are two ways to sign up:

1. Enroll Via eBill
   1. Log into your eBill account.
   2. Click “Auto Pay” under the “DASHBOARD” section on the left side of the screen.
   3. Select “New Credit Card” or “New Bank Account” and enter your payment information.
      Visa, Mastercard, and Discover cards are accepted.
   4. Click “Continue.”
   5. Review your information and the Terms and Conditions, select the check box to agree to the Terms and Conditions, and select “Enroll in Auto Pay” to complete the enrollment process.
   6. Payment via credit card or bank account will now be automatically facilitated on the 15th of each month
2. Enroll via Paper Form
   1. Complete this form CL-Tel-Automatic-Payment-Form.pdf, attach a voided check, and drop it off at our office or mail it to:
      CLtel
      PO Box 66
      Clear Lake, IA 50428
   2. Payment via credit card or bank account will be automatically facilitated on the 15th of each month.

New customers who sign up for eBill, Paperless Billing, and Auto Pay receive a one-time $25 discount on their installation!

We accept cash, checks, and Visa, Mastercard, and Discover credit cards. Automatic payment can be facilitated via credit card or bank account.

New customers who sign up for eBill, Paperless Billing, and Auto Pay receive a one-time $25 discount on their installation!

Quickly and easily pay your bill online with our eBill platform.

1. Log Into Your eBill Account
   1. Click here to log in.
   2. If you have not yet created an eBill account, click here, click “Don’t have an account? Register here ->” and follow the on-screen prompts.
2. Pay Your Bill
   1. Click “Pay Bill” on the left side of the screen under the “DASHBOARD” section.
   2. Select your Payment Amount and Payment Method and click “Continue.”
   3. Review your information and the Terms and Conditions, select the check box to agree to the Terms and Conditions, and select “Submit Payment.”
   4. Your payment will now be processed.
3. Consider Enrolling in Auto Pay
   1. To save time and simplify your life, we encourage everyone to consider enrolling in Auto Pay. See the Setting Up Automatic Payment section for more information.

New customers who sign up for eBill, Paperless Billing, and Auto Pay receive a one-time $25 discount on their installation!

With a few simple steps, you can save time and resources by receiving your monthly bill via email instead of by mail.

1. Log Into Your eBill Account
   1. Click here to log in.
   2. If you have not yet created an eBill account, click here, click “Don’t have an account? Register here ->” and follow the on-screen prompts.
2. Opt Out of Paper Billing
   1. After logging into your eBill Account, click “Settings” under the “ACCOUNT” section on the left side of the screen.
   2. At the top of the screen, click on the “General” tab.
   3. In the “Invoice Preferences” section, select “Web bill only.”
   4. Click “Change Preference” to save your changes.
3. That’s It!
   1. You will now receive your monthly bill via email instead of physical mail.

In addition to opting for Paperless Billing, we encourage everyone to consider enrolling in Auto Pay. There are two ways to sign up:

1. Enroll Via eBill
   1. Log into your eBill account.
   2. Click “Auto Pay” under the “DASHBOARD” section on the left side of the screen.
   3. Select “New Credit Card” or “New Bank Account” and enter your payment information.
      1. Visa, Mastercard, and Discover cards are accepted.
   4. Click “Continue.”
   5. Review your information and the Terms and Conditions, select the check box to agree to the Terms and Conditions, and select “Enroll in Auto Pay” to complete the enrollment process.
   6. Payment via credit card or bank account will now be automatically facilitated on the 15th of each month.
2. Enroll Via Paper Form
   1. Complete this form (link: “CLtel Automatic Payment Form.pdf”), attach a voided check, and drop it off at our office or mail it to:
      CLtel
      PO Box 66
      Clear Lake, IA 50428

      An Auto Pay enrollment form can also be found within your monthly bill.

   2. Payment via credit card or bank account will be automatically facilitated on the 15th of each month.

New customers who sign up for eBill, Paperless Billing, and Auto Pay receive a one-time $25 discount on their installation!

Our eBill system makes it fast and easy to pay your bill, sign up for Auto Pay and Paperless billing, view your account information, and more. To sign up for eBill, click here, click “Don’t have an account? Register here ->” and follow the on-screen prompts.