Lifeline/Relay Iowa

Lifeline is a federal program that provides a monthly discount on telephone service to qualified low-income residents. Lifeline is designed to ensure that telephone service remains affordable to all Iowa residents.

The Lifeline assistance program provides a $9.25 credit on the monthly telephone bill.

You may qualify for Lifeline if your total household income is at or below 135% of the federal poverty guidelines; or if you, your dependent or your household receives one of the following:

  • Federal Public Housing Assistance or Section 8
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid
  • National School Lunch free lunch program
  • Supplemental Nutrition Assistance Program (formerly Food Stamps)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)

Lifeline is available on one telephone line per household. If you or someone in your household has Lifeline on a wireless phone, then you cannot get it on your home phone too. You may not transfer your Lifeline discount to another person, even if he or she qualifies for Lifeline. If you believe you qualify for Lifeline, stop by our office and fill out an application form orĀ CLICK HERE and mail the form to CL Tel, 107 N. 4th Street, P.O. Box 66, Clear Lake, IA 50428. Please note that you must enroll in Lifeline service and you must provide proof of eligibility before receiving support.

 

Relay Iowa

Toll Free Relay Iowa Numbers:
711 (Voice/TTY.ASCII)
1-800-735-2942 (TTY)
1-800-735-2943 (Voice)
1-800-264-7190 (Spanish)
1-877-735-1007 (Speech to Speech)
1-800-676-3777 (Sprint Relay Customer Service)
(Voice/TTY/ASCII/Spanish)
For 900 services through Relay Iowa
1-900-230-3031 (Voice/TTY/ASCII/Spanish)

Hearing persons and businesses who wish to talk with persons who are deaf, hard-of-hearing, or have a speech impairment may use the telecommunications relay service to call them. Relay service also provides full telephone accessibility to people who are deaf, hard-of-hearing, or speech impaired. Specially trained operators confidentially complete relay calls and stay on the line to relay conversations electronically over a text telephone (TTY) or verbally between the callers. If you place a call and hear a series of high pitched sounds, it may be a TTY. You can call Relay Iowa and give the operator the phone number to complete your call. There is no additional charge to users for using relay service (although long distance charges apply for long distance calls).

The Iowa Utilities Board contracted with Sprint to provide telephone relay service in Iowa. This service is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. Both TTY and voice users may initiate calls through Relay Iowa.

Calls handled by Relay Iowa are strictly confidential. All calls will be kept private, and no records of any conversation will be kept. Operators will not share information regarding the contents of any relay call.

The equipment distribution program is a program that assists deaf, hard-of-hearing, and speech impaired persons who meet the qualifications of the program to purchase specialized telecommunications equipment they need to use the telephone. Telecommunications Access Iowa (TAI) administers the program on behalf of the Iowa Utilities Board. Call TAI at 1-800-735-2942 or 1-800-735-2943 for more information.

As a service, the Clear Lake Telephone Company allows free usage of a TDD for one-time calls at the business office at 107 North 4th Street. It is requested that these calls are a maximum 15 minutes in duration and the equipment should be reserved in advance by calling 357-2111. TDD equipment also is available to rent by calling 357-2111.

For more information, check the following Internet Web site: www.relayiowa.com or call Relay Iowa Customer Service at 1-800-676-3777.