Click on an item below to learn about the service and how to use it.

Anonymous Call Rejection

You can automatically reject calls if the caller’s number is marked “private.” The caller will hear an announcement that private calls are not accepted. You dial access codes to activate and deactivate this feature.

 

To activate Anonymous Call Rejection:

  • dial *77 (rotary dial 1177)

 

To deactivate Anonymous Call Rejection:

  • dial *87 (rotary dial 1187)

Automatic Redial

It keeps dialing busy or unanswered numbers, so you don’t have to do it. The network will automatically redial and then ring when the connection is made. You may also use it to redial the last number dialed from your phone. To

 

To activate Automatic Redial:

  • Upon reaching a busy number, hang up.
  • Immediately lift the receiver again and dial *66 (rotary dial 1166).
  • If the line is not busy, listen for normal ringing. If the line is busy, listen for announcement, then hang up. When the line clears, your phone will give you a distinctive ring.
  • The telephone system will check the number you dialed for 30 minutes. When the line is free, your phone will ring.
  • If you answer, it will then ring through to the number you called.

 

To deactivate Automatic Redial:

  • Dial *86 (rotary dial 1186).

Call Forward - Busy

Make sure you’re not missing overflow calls when you’re on the phone or calls while you’re on the Internet. Use this service to forward calls to Internet services, which will record who is calling and notify you. Just let our Customer Service Representative know the pre-selected phone number where you want your calls forwarded. There is a charge to change this number. If it is forwarded to a long distance number, you pay the cost of the long distance call.

Call Forward - No Answer

Direct your phone calls to a pre-selected phone number to your home office, your wireless phone or to a destination anywhere in the world. Just let our Customer Service Representative know the pre-selected phone number destination for your calls. There is a charge to change this number. If it is forwarded to a long distance number, you pay for the cost of the long distance call. If you have Call Waiting too, you can put the current call on hold and answer the call, or not answer the call and let Call Forward – No Answer forward the call to a preselected remote directory number (usually voice mail).

Call Forwarding

Never miss a call with this classic telephone service when you forward your calls to another number.

 

To activate Call Forwarding:

  • Lift the receiver and listen for the dial tone.
  • Dial *72 (rotary dial 1172).
  • Again, listen for the dial tone.
  • Now dial the number where you wish your calls forwarded, followed by a # sign (speed calling codes may be used if you also have this feature).
  • If someone answers at the number, call forwarding is established.
  • If the call is not answered, hang up and within 2 minutes repeat the process. Call forwarding will be activated and you will hear a confirmation tone.

Once you have activated call forwarding, the phone will ring one short time each time a call is forwarded. You can still make out-going calls from this phone without interfering with incoming calls.

 

To deactivate Call Forwarding:

  • Dial *73 (rotary dial 1173) and wait for the confirmation tone.

See also: Remote Call Forwarding and Selective Call Forwarding

Call Intercept Message

Make sure that everyone has your new phone number if you’ve moved. Just call us at the telephone company business office and request that this message service be placed on your telephone. Callers will automatically hear the message.

Call Trace (Customer Originated)

You can automatically trace your last incoming call. Every customer has this service available now at no charge.

 

To activate a Customer-Originated Call Trace:

  • Hang up and dial *57 (rotary dial 1157).
  • You will hear that you have activated the Customer Originated Trace Service.
  • To trace the call, dial 1.
  • If the call could be traced, you will hear a message that it has been traced. If it cannot be traced because the originating carrier does not have a Signaling System 7 intelligent network, it will state that the call cannot be traced.

It is essential that the Call Trace action, pressing *57 (rotary dial 1157), be done immediately after you hang up the phone following the offending call. If you delay taking action and receive a subsequent call, call trace will not trace the original number. Traced call information is provided upon subpoena to law enforcement officials, but not to the customer. To have all calls traced, please contact the Business Office at 357-2111.

Call Transfer

You can have the flexibility of bringing others into your conversation. While talking on a line that is equipped with this feature, you may “hook flash” the line and receive a second dial tone. You then dial a second number after which you will get a busy or hear ringback tone. (If the number dialed is long distance, you will be billed for this call.)

At this point you have three choices. They are:

  • Make a “supervised transfer,” which means you talk to the person on the second call, announcing the call, and then hang up. This then connects the original caller and the second number dialed together.
  • Make an “unsupervised transfer,” which means you simply dial the number and hang up. The original caller will hear ringback or busy.
  • Make a conference call. You “hook flash” again, and all three parties are connected together. Customers with this service automatically receive the Three-Way Calling feature at no additional charge.

Call Waiting

Important or emergency calls can get through even when your phone is in use. Call Waiting allows you to receive a second call while you are using your phone. If someone dials your number while you are using your phone, you may do one of the following:

  • Hang up. This ends your first call. The phone will ring and when you pick it up you are connected to the second call.
  • Depress the receiver button for 1/2 second and release. Your first call is put “on hold,” and you are connected to the second caller. You can alternate between calls each time you depress and release the receiver button for 1/2 second. Each conversation is private.
  • Ignore the beep. Keep talking to your first call. The second caller will not interrupt you, but they may think you are not at home because they will hear normal ringing.

See also: Cancel Call Waiting

Caller ID

Know who is calling before you answer the phone. Caller ID even provides a log of callers, so you’ll know who called while you were gone. Just look at the special display device on or next to your phone. With Caller ID/Call Waiting, you can know who is calling even while you’re on the phone.

Caller ID/Blocking

You can prevent your number from being shown to the person you are calling.

Per call blocking:

  • Dial *67 (rotary dial 1167) before dialing each call.

 

All call blocking:

  • You may subscribe to this service to always keep your number from appearing to the person you are calling.

+There is a one-time charge for this service. You may unblock this service on a per call basis by dialing *82 (rotary dial 1182) before making a call.

Caller ID / Call Waiting

Know who is calling even while you’re on the phone. This feature allows the user to receive calling line identification information while on a call. It requires a special Caller ID/Call Waiting unit or phone. When combined with Call Forward, Don’t Answer on Call Waiting and Voice Mail, the user receiving the call can check the Call Waiting on the Caller ID display and decide to answer the call or let it go to voice mail.

Cancel Call Waiting

You can cancel Call Waiting for a specific call.

To Cancel Call Waiting:

  • Lift the receiver for dial tone.
  • Dial *70 (rotary dial 1170). You’ll hear a dial tone again. Simply dial your call as you normally would.
  • Your Call Waiting will be canceled for the remainder of that one call only. Callers will hear a busy signal. When you hang up, your Call Waiting feature will be automatically reactivated.
  • If you also have three-way calling you can cancel call waiting during an ongoing call. Just depress and release the receiver button for 1/2 second to put your first call “on hold”.
  • Then dial *70 (rotary dial 1170). You’ll hear two beeps and be automatically reconnected to your call.

Computer Access Restriction

You can block “junk” calls to your computer or fax machine. You create a “screening list” of up to ten (10) telephone numbers that your line will accept and give the list to the Cltel business office when ordering the service. The CLtel technician will enter your list into our switching database and only the numbers on your list will be able to call your modem/computer. The list can be modified only by a CLtel technician. Calls not on an access list can be sent to an announcement or to another telephone to be answered.

Custom Ring

Know that someone special is calling – without even getting up to look! This feature can be used to provide a separate number with a distinctive ring on your existing line. This separate number could be used to alert a member of the family (such as a teenager) that the call is for them, or could route the call to a fax machine (requires a fax machine with the distinctive ring feature). When you subscribe to this feature, CLtel will provide you with an additional number that will provide a distinctive ring. One telephone number is provided per feature, a maximum of three custom ring numbers can be added to each line.

Do Not Disturb

Do Not Disturb

Your phone will help you find that necessary quiet time. Your callers will hear a message that you don’t want to be disturbed now.

 

To set up Do Not Disturb:

  • On a push button phone, dial *78. On a rotary phone, dial 78 and wait 4-5 seconds.
  • Wait for confirmation tones (two short tones).

 

To cancel Do Not Disturb:

  • On a push button phone, dial *79. On a rotary phone, dial 79 and wait 4-5 seconds.
  • Wait for confirmation tones (two short tones).

Home Intercom

Just what you need to communicate with your own family. No additional equipment or lines are needed to get your teenager’s attention. The home intercom feature allows you to answer an incoming call, place it on hold, and dial a three digit code, hang up, and have the phone ring again in a distinctive pattern, alerting all users in the house that the call is for a particular person.

 

To call another extension using the Home Intercom service:

  • Pick up an extension and dial your own directory number.
  • When you hear the busy tone, hang up.
  • All the extensions will start ringing with a distinctive ring (2 shorts rings). Do not answer, but wait for the other extension to pick up.
  • When the other extension picks up, the extensions will stop ringing. Pick up your extension and you will be connected to the other party.
  • If no one answers on another extension, the extensions will stop ringing after a timeout period. If you then pick up your extension, you will hear the normal dial tone.

 

To transfer an incoming call to another extension using the Home Intercom service:

  • While you are in the call to be transferred, flash-hook and hang up.
  • All the extensions will start ringing. Do not answer, but wait for the other extension to pick up.
  • When the other extension picks up, the extensions stop ringing. The other party is connected to the transferred call.
  • If no one answers on another extension, the extensions will stop ringing after a timeout period. The caller will be cut off. If you then pick up your extension, you will hear the normal dial tone.

Last Call Return

At your command, your phone will dial the last caller’s number.

 

To Activate Last Call Return:

  • Dial *69 (rotary dial 1169).
  • Announcement will tell who called, when they called and will ask you to press 1 at any time to dial.
  • If the line is:
    • Not busy, listen for normal ringing.
    • Busy, listen for announcement, then hang up. When the line clears, your phone will give you a distinctive ring.
  • When you pick up the receiver, the number will automatically be dialed.

 

To Deactivate Last Call Return:

  • Dial *89 (rotary dial 1189).

Long Distance Gatekeeper

You can control who makes long distance telephone calls from your telephone. When a line is equipped with this feature, a four-digit Personal Identification Number (PIN) must be entered in order to make a long distance call. Local calls process as usual, but if a long distance call is made without entering the PIN first, the caller will hear a fast busy tone.

 

To use Long Distance Gatekeeper:

  • You will create a four-digit Personal Identification Number (PIN). Only those people allowed to make long distance calls should have access to this number.
  • CLtel central office staff will enter this PIN number into the switch.
  • To place long distance calls, dial the long distance number followed by the PIN number. A caller with the PIN can dial any number except 900 numbers.

With Long Distance Gatekeeper, a caller without access to the PIN number is restricted to calling only the following local numbers: 357-XXXX, 355-XXXX, 829-XXXX, 529-XXXX, emergency 911 and toll free numbers.

Remote Call Forwarding

You can turn your call forwarding feature on or off or forward calls from any touch tone telephone. The user must also subscribe to one of the other call forwarding features before remote call forwarding will work.

To use Remote Call Forwarding:

  • Lift the receiver and listen for the dial tone.
  • Dial the Access Directory Number and wait for special dial tone. Access Directory Number: 641-355-RACF (7223)
  • Dial your own telephone number followed by a # sign and your Personal Identification Number (four digits) and wait for a special dial tone. Your PIN number is ______.
  • Follow the instructions for the feature you wish to activate or deactivate. The announcement starts with the instruction “Please dial a feature code.” This refers to code *72 for Call Forwarding or *73 to deactivate Call Forwarding.

Selective Call Acceptance

You can specifically choose to accept up to 10 telephone numbers. You define a list of up to 10 calling numbers that will be accepted. All other incoming calls will be rejected and will receive an announcement that the called party is not presently accepting calls.

To use Selective Call Acceptance:

  • Dial *64 and follow the recorded instructions.

Selective Call Forwarding

You can forward selected calls to another telephone number. You may have up to ten directory numbers on a selective call forwarding list. Incoming calls that originate from directory numbers on your selective call forwarding list will be automatically forwarded. All other calls will not forward.

To use Selective Call Forwarding:

  • Dial *63 and follow the recorded instructions.

Selective Call Rejection

You can define up to 10 calling numbers which will be blocked. An incoming call from one of those 10 numbers is rerouted to a recorded message and your phone does not ring.

To use Selective Call Rejection:

  • Dial *60 and follow the recorded instructions.

Selective Distinctive Alert

You can define a list of up to 10 special calling telephone numbers that will provide a special incoming ring. Any incoming calls from numbers on this list will be indicated by a distinctive ringing pattern or a distinctive call waiting tone.

To use Selective Distinctive Alert:

  • Dial *61 and follow the recorded instructions.

Speed Calling 8/30

You don’t even have to remember frequently called numbers when you have speed dialing. You have a choice of selecting either a short list of eight telephone numbers (speed calling 8) or a longer list of thirty telephone numbers (speed calling 30). If you have selected speed calling 8 but want to switch to speed calling 30, just call the CLtel business office.

 

To establish or change your Speed Calling list:

  • Lift the receiver and listen for the dial tone.
  • If you have speed calling 8, dial *74 on a touch tone phone (74 on a rotary phone).
  • If you have speed calling 30, dial *75 on a touch tone phone (75 on a rotary phone).
  • Listen for the second dial tone.
  • Dial one of the speed calling codes: •On speed calling 8, dial any number from 2 through 9.
  • On speed calling 30, dial any number from 20 through 49.
  • Immediately dial the phone number you wish to enter under that speed call number. For long distance entries, remember to include the “1” and area code.
  • Press the # button (on rotary dial phone, omit this step and wait).
  • Listen for the confirmation tone which indicates that your number has been entered.

 

To use your Speed Calling Feature:

  • Lift the receiver and listen for the dial tone.
  • Dial the appropriate speed calling code:
    • speed calling 8 (2 through 9)
    • speed calling 30 (20 through 49).
  • Press the # button (on rotary dial phones, omit this step and wait).
  • Your call will now be automatically dialed.

Three-Way Calling Unlimited

Perfect for those who regularly need to add a third individual to your local or long distance conversation. You receive unlimited usage. To use unlimited three-way calling, call our Business Office at 357-2111 to set up the service. Then just follow this procedure:

  • Establish your first call. Someone can call you or you can call them.
  • Depress the flash or link button (if you have one or the receiver button if you don’t) for 1/2 second and release. This puts the first person on “hold.” You will receive a second dial tone.
  • Dial the third person’s telephone number.
  • After dialing or when the third person answers, again depress the flash/link or receiver button for 1/2 second and release to complete the three-way call.

Selective Distinctive Alert

You can define a list of up to 10 special calling telephone numbers that will provide a special incoming ring. Any incoming calls from numbers on this list will be indicated by a distinctive ringing pattern or a distinctive call waiting tone.

To use Selective Distinctive Alert:

  • Dial *61 and follow the recorded instructions.

Voicemail

To set up your voice mail the first time, you must call from the phone number that is associated with your voice mail account. For most, this means call from your home.

To sign in, dial the access number 355-8808 or *98.

The first time, you will sign-in to voice mail using the PIN 000-000 followed by #.

 

Changing Your PIN

You will first be asked to change your PIN. Your new PIN must be between 5 and 20 digits. After you enter your PIN, you will be asked to confirm it by re-entering it.

Once you have successfully changed your PIN, you will be prompted to record your personal greeting.

 

Personal Greeting

Your personal greeting is what callers hear when they reach your mailbox. The greeting must be longer than 2 seconds and shorter than 30 seconds.

When prompted, say your greeting and then press # to stop recording. Once you have recorded your greeting, it is played back to you and you are provided with options to keep it or change it.

To keep your greeting, press #.

To change your greeting, press 0.

 

Recorded Name

Once you have accepted your greeting, you are prompted to record your recorded name.

Your recorded name, such as your first and/or last name, The Smith Family, or your business name, must be shorter than 10 seconds.

When prompted, say your name and then press # to stop recording. Once you have recorded your recorded name, it is played back to you and you are provided with options to keep it or change it.

To keep your greeting, press #.

To change your greeting, press 0.

Once you have completed recording your name, you will be redirected to the Main Menu.

Wake Up

Your telephone can even wake you up.

 

To enable an individual wake up call:

  • Dial *310
  • An announcement will prompt the you to dial the desired time, in 24-hour clock format, followed by #
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

 

To enable a regular wake up call:

  • Dial *314
  • An announcement will prompt you to dial the desired time, in 24-hour clock format, followed by *
  • An announcement will prompt you to dial *314 followed by # The options are every Monday (1) to every Sunday (7), every weekday (8) and every day (9)
  • An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

 

To disable wake up calls:

  • To disable all individual reminders, press *311
  • To disable one individual reminder, press *312
  • To check individual reminders, press *313
  • To disable all regular reminders, press *315
  • To disable one regular reminder, press *316
  • To check regular reminders, press *317