Cable TV FAQ

Click on a question below to see its answer.

How many TV's can I hook up to LightStream?

A set top box is required for each TV. LightStream includes 1 set top box with the basic service. Additional set top boxes are available for $4.95.

When the power goes off, why does it take a while for my TV to come back on?

The set top box has to reboot to retrieve the guide information and load it on the STB. This can take up to 10 minutes.

How do I get information posted on the Community Channel?

Call 641-357-2111 or e-mail enews@cltel.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 641-357-8800 with the information. Be sure to include a contact name and phone number. The information must be of community-wide interest and we reserve the right to edit information.

What is my Pin Code for On Demand?

Your initial setup pin code is 0000.

Do I have to sign a contract to have LightStream?

No

How many boxes do I need?

A set top box is required for each TV.   LightStream includes 1 set top boxes with the basic service. Additional set top boxes are available for $4.95.

I live in a rural area. Will LightStream be available in my area sometime?

LightStream is available to all Clear Lake Telephone company customers.

Can I connect my surround sound system to LightStream?

Yes, LightStream technicians will assist you in connecting your surround sound, with either digital or analogue inputs. Even if you don’t have a surround sound system, LightStream audio can be connected to your home stereo system for enjoyment of the numerous music channels. The music system must be next to a Set Top Box.  *These connections will be made for a small one-time fee.

Why doesn't my surround sound system show Dolby 5.1 in use?

LightStream is Dolby 5.1 capable, however only a small percentage of your total programming package is available in Dolby 5.1.

I just purchased an HDTV. Why don't I see programs in wide screen?

LightStream provides, at no charge, HD programming from the local Broadcast channels in our area. These can be found in the 400s. To view these channels in HD, requires a high definition cable between your TV and the Set Top Box. This cable can be either an HDMI or Component cable. (LightStream will provide a component cable for no charge for self-install). HD viewing for the remainder of the HD channels is a subscribed service. Call 357-2111 to sign up. After you have the proper HD cable (HDMI or Component) connected to your TV, some adjustments still may be required on the STB or the TV, to get a proper TV picture. These include resolution, and aspect ratio.

Do I need a TV with a digital receiver to get LightStream?

No, LightStream works with any TV with RF, RCA composite, component, or HDMI connections.

Do I need an antenna to get local broadcast stations?

No, unlike satellite service, all of your favorite local stations are included in LightStream.

Will we charge to go to a customer's premises and hook up a new TV and program the remote?

Yes, we will charge $30.00 using the OCC V311. This is the same charge we use for the connection of sound surround. We will use this charge for connecting any CPE to our video network (VCR, DVD, etc, excluding TiVo, which is done T&M).